Route

Changes have recently been made to the shipping protection options offered during the checkout process. Beginning on March 2, 2026, package protection previously available through an external provider is no longer offered for new purchases. This adjustment was introduced to streamline the ordering process and improve the overall checkout experience for customers. Orders placed after this effective date will proceed without the option to add that specific third-party shipping protection. However, customers who previously selected the protection service on earlier purchases can still receive assistance regarding those shipments. Existing coverage connected to past orders remains valid according to the terms that were in place when the purchase was completed.

Customers who added the shipping protection feature to an earlier order and need help with a shipment that was covered under that program can still receive support from the service provider responsible for administering the protection. Their customer assistance team continues to review claims and answer questions related to qualifying shipments. If your order included that protection at the time of checkout and you encounter an issue with the delivery, you may contact the service provider directly for guidance on the next steps. The support team responsible for handling those cases remains available to review claim requests and help determine whether the shipment qualifies for reimbursement.

Shipping protection was originally designed to provide an additional layer of security for customers in situations where a package might be lost, stolen, or damaged while traveling through the carrier’s delivery network. When selected during checkout, the service offered coverage that could help ensure the order value was reimbursed if a qualifying incident occurred while the shipment was in transit. If a claim was approved under the protection guidelines, reimbursement would typically be issued back to the same payment method used when the order was placed. The coverage generally applied to the subtotal value of the products within the order. Charges such as shipping fees, applicable taxes, and the protection service fee itself were not included in the reimbursed amount.

If a shipment was marked as delivered by the carrier but could not be located by the recipient, the situation might be treated as a potential theft. In such cases, the claim would need to be submitted after a short waiting period to allow time for the package to possibly appear or be recovered if it had been delivered to a nearby location. Typically, claims related to packages listed as delivered but not received could be filed five days after the recorded delivery date, but no later than thirty days afterward. This waiting period helps ensure that the shipment was not misdelivered to a neighbor or temporarily placed somewhere around the property where it could later be found.

When a shipment appears to be missing and the carrier tracking status has not changed for several days, the package may be considered lost in transit. In these circumstances, the claim process generally begins once enough time has passed to confirm that the shipment is unlikely to continue moving through the carrier’s network. For packages that have not been marked as delivered, claims could usually be submitted seven days after the most recent tracking update. To remain eligible, the claim would normally need to be filed within thirty days from the last recorded tracking checkpoint. This timeframe allows the shipping carrier an opportunity to resolve temporary delays before the claim is evaluated.

Estimated delivery dates provided by carriers are intended as guidelines rather than guarantees. If more than forty-eight hours pass after the projected delivery date and no updated tracking information or delivery confirmation has appeared, the shipment may be treated as potentially lost. In those cases, the protection service could assist with reviewing the situation and determining whether reimbursement or replacement should be arranged.

In the event that a package arrives with visible damage caused during transportation, the protection program may also apply. Customers who receive damaged shipments are encouraged to document the condition of the package and the affected items by taking clear photographs of both the product and the packaging materials. These images help the claims team verify what occurred during transit. Damage claims typically must be submitted within thirty calendar days from the date the carrier marked the package as delivered. If the problem involves a manufacturing defect rather than shipping damage, customers are encouraged to contact customer support directly so that the matter can be reviewed and resolved appropriately.

Customers who previously purchased shipping protection usually received a confirmation message that included instructions for submitting a claim if necessary. This message often contained a link directing the customer to the claim submission page. Claims could also be filed through the provider’s mobile application or website. When submitting a request, customers would need to provide basic information such as the order number and the email address used during checkout. Once a claim request was submitted, it would typically be reviewed within one to two business days to determine whether it met the coverage requirements.

It is important to note that shipping protection could only be removed from an order before the package left the fulfillment facility. If a customer changed their mind prior to shipment, it might have been possible to cancel the protection and receive a refund for the service. Once the order had been shipped, however, the protection could no longer be removed or refunded because coverage for the package had already begun.

Although the option to add this particular protection service is no longer available for new purchases after March 2, 2026, previous orders that included it remain supported under the terms that were active at the time of purchase. Customers who need help with those earlier shipments can still follow the claim procedures associated with the service to seek assistance if a package is lost, stolen, or damaged during delivery.